WHATSAPP BUSINESS & AUTOMATION
Turn conversations into business opportunities.
Build structured WhatsApp experiences that help businesses capture enquiries, qualify leads, automate repetitive conversations and connect customers with the right people.
WHATSAPP BUSINESS SYSTEM
Utkal Conversations
CUSTOMER
I would like to know more about your service.
AUTOMATED RESPONSE
Absolutely. What service are you interested in?
CUSTOMER
Website development.
LEAD
ACTIVE
ROUTE
ACTIVE
FOLLOW-UP
ACTIVE
MORE THAN MESSAGING
WhatsApp can become part of your business system.
WhatsApp can sit alongside your website, advertising, lead-management and customer-service workflows. The right setup depends on your business process, audience and communication requirements.
WHATSAPP SOLUTIONS
Build the WhatsApp experience your business actually needs.
From basic business setup to connected automation workflows, build only what creates useful value for your customers and team.
01
WhatsApp Business Setup
Set up and structure WhatsApp Business around your brand, customer communication and day-to-day business requirements.
02
Click-to-WhatsApp
Create campaigns and customer journeys that move people from digital channels into direct WhatsApp conversations.
03
Automated Replies
Create structured responses for common enquiries, business information, lead capture and customer communication.
04
Lead Qualification
Use structured questions and automation to collect useful information and help identify relevant enquiries.
05
WhatsApp Chatbots
Design conversational workflows for FAQs, lead capture, routing, customer support and other appropriate use cases.
06
CRM & Workflow Integration
Connect WhatsApp journeys with forms, CRM systems, lead workflows, notifications and other business processes.
USE CASES
One channel. Many business conversations.
WhatsApp workflows can support different stages of the customer journey when the use case, process and platform capabilities align.
BUILT AROUND THE BUSINESS
Different businesses need different conversations.
Local Businesses
Turn enquiries from search, social and advertising into direct customer conversations.
Service Businesses
Simplify enquiry handling, qualification, follow-ups and appointment-related communication.
Real Estate
Capture property enquiries, collect requirements and route relevant prospects to the sales team.
Education
Handle course enquiries, admissions-related conversations, callbacks and lead qualification.
E-commerce
Support product enquiries, customer communication, order-related workflows and service journeys.
Professional Services
Create structured communication workflows around consultations, enquiries and customer support.
CONVERSATION TO CONVERSION
Design the journey before automating the conversation.
The technology should follow the customer journey — not the other way around.
01
Capture
Start the conversation.
02
Qualify
Collect useful information.
03
Connect
Bring the right person in.
HUMAN + AUTOMATION
Automation should make conversations better, not less human.
Useful WhatsApp automation handles repetitive tasks while giving customers a clear path to human assistance when needed. Conversation design, appropriate escalation and platform policies should be considered before launch.
OUR PROCESS
From customer conversation to connected system.
We start with the business process, then design the WhatsApp experience around it.
01
Understand
Understand your customers, enquiry types, communication channels and business objectives.
02
Design
Map the conversation flow, questions, responses, routing rules and human handoff points.
03
Connect
Connect the appropriate WhatsApp, website, advertising, CRM and business systems.
04
Automate
Introduce automation for repetitive communication and clearly defined workflow steps.
05
Test
Test conversations, routing, data capture, error handling and human handoffs before launch.
06
Optimize
Use real conversation and workflow insights to improve the customer journey over time.
READY TO CONNECT?
Make WhatsApp part of your growth system.
Tell us how customers currently contact your business and where you want WhatsApp to fit into the journey.